Refund policy

Refunds

If there is an issue with the item you received, please contact us within 7 days of delivery. Depending on the nature of the issue, we may issue a replacement or a full or partial refund for your order. Please note that these decisions are made entirely at our discretion.

Returns

We do not accept returns or exchanges, as all sales are considered final. If you wish to return an item due to an issue, please contact us within 7 days of delivery.

 

To be eligible for a refund, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request a refund, please contact us at: support@lukko.ca.

 

You can always contact us with any questions regarding refunds at support@lukko.ca

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions or non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please feel free to contact us with any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

 

14-day cooling-off period in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as you received it—unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds

We will notify you once we have received and inspected your refund request and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@lukko.ca.